Students FAQ

Here you can find answers to students' frequently asked questions

Can I pay a tutor outside LiveXP?

No. It is prohibited to pay tutors outside LiveXP. We definitely will not be able to help you with refunds in this case, even if there are grounds for it.

Is it important to rate/report a lesson?

After a lesson is over, you'll see a window where you can rate the lesson on a scale from 1 to 5. Ratings help us to see if the lesson took place and if you enjoyed it.

Who are the tutors on LiveXP?

They are people from all around the world who love teaching. Anyone can be a tutor on LiveXP because we believe in openness and giving opportunities.

Reporting a lesson

To report a lesson: 1. Rate your lesson within 24 hours after the end, and provide comments 2. Check and reply to our messages 3. Contact Support directly (optional)

How do I join an active lesson?

When the lesson has started, you'll see a toast notification in the bottom left corner of the screen. It'll have the "Join lesson" button on it.

What is LiveXP?

LiveXP is a platform where you can learn languages in 1-on-1 lessons. Anywhere, anytime, on any device.

What is the Unscheduled lessons section?

From now on, you don’t have to schedule lessons right when you purchase a lesson package. When you skip the "Schedule now" step, the purchased lessons are shown as Unscheduled you can schedule them anytime later.

How can I edit my Credit Card details?

1. Profile menu > "Wallet" > "Payment settings" 2. Delete the existing card from the "Payment method" 3. When you make a purchase next time, enter new credit card details and check the "Save this card for easy payments" box.

What payment system is used on LiveXP?

It all depends on your country and device. Students can pay for lessons and courses with a credit/debit card, Apple Pay, Google Pay, and some local payments systems.

How can I contact the Support Team?

Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]